Heavy handed electricity suppliers (e-on) demanding payment for energy they haven't supplied
I was awoken on Saturday (21st March) morning by somebody ringing the bell to my flat.
Via the intercom, I asked him who he was and he replied that he was from e-on and wanted to discuss my electricity supply so I went down to talk to him.
I asked him what it was about and he replied that it was regarding an unpaid bill - I asked what bill to which he responded by saying 33681 - as in, ‘three three six eight one’. I had just woken up and this meant nothing to me and I asked him to explain. He said it was an unpaid balance of £336.81. At which point I asked if he was winding me up.
I have never had my electricity supplied by e-on and my account with Southern Electric is fully paid up to date. However, he was quite insistent. I said I would get my Southern Electric bills to prove that they had been paid. I was still quite sleepy and hadn't realised that he was following me and he entered my flat. As he was there, I showed him my Southern Electric bills. I also showed him my electricity meter in the cellar but was quite emphatic that I owe e-on money and that I would have to pay e-on and recover the money from my supplier, Southern Electric.
He issued me with a letter entitled, ‘Notice of Intent to Apply for a Warrant of Entry’.
When I moved into the flat, the gas and electricity was supplied by London Energy who were taken over by EDF. In March 2008, I decided to look to see if I could get my gas and electricity cheaper elsewhere. I found a supplier called Ebico who operated with Southern Electric and had very competitive rates - so I contacted them and asked them to change my supply.
For the following year, I got and paid for bills from Southern Electric for gas and electricity - though at some point I got bills from British Gas also claiming to be my gas supplier but that was a mix up with the meter serial number.
I have all official correspondence for at least two years. In all that time I have not had any bills or other correspondence from e-on. Southern Electric are quite certain that they are my supplier. But not only that, the amount which e-on claim I owe them is almost twice what I have already paid Southern Electricity for the same amount of electricity.
How can an energy supplier turn up out of the blue and claim that you owe them money when you have been paying another supplier?
If they are so adamant that they are my supplier, how come they haven't sent a bill in over a year? Bills are issued quarterly so the latest I should have received my first bill was June 2008.
If they are so adamant that they are my supplier, how come they haven't contacted me about the unpaid bills before now?
Any other supplier would have disconnected the supply well before the unpaid bills amounted to a year's worth of electricity.
Via the intercom, I asked him who he was and he replied that he was from e-on and wanted to discuss my electricity supply so I went down to talk to him.
I asked him what it was about and he replied that it was regarding an unpaid bill - I asked what bill to which he responded by saying 33681 - as in, ‘three three six eight one’. I had just woken up and this meant nothing to me and I asked him to explain. He said it was an unpaid balance of £336.81. At which point I asked if he was winding me up.
I have never had my electricity supplied by e-on and my account with Southern Electric is fully paid up to date. However, he was quite insistent. I said I would get my Southern Electric bills to prove that they had been paid. I was still quite sleepy and hadn't realised that he was following me and he entered my flat. As he was there, I showed him my Southern Electric bills. I also showed him my electricity meter in the cellar but was quite emphatic that I owe e-on money and that I would have to pay e-on and recover the money from my supplier, Southern Electric.
He issued me with a letter entitled, ‘Notice of Intent to Apply for a Warrant of Entry’.
When I moved into the flat, the gas and electricity was supplied by London Energy who were taken over by EDF. In March 2008, I decided to look to see if I could get my gas and electricity cheaper elsewhere. I found a supplier called Ebico who operated with Southern Electric and had very competitive rates - so I contacted them and asked them to change my supply.
For the following year, I got and paid for bills from Southern Electric for gas and electricity - though at some point I got bills from British Gas also claiming to be my gas supplier but that was a mix up with the meter serial number.
I have all official correspondence for at least two years. In all that time I have not had any bills or other correspondence from e-on. Southern Electric are quite certain that they are my supplier. But not only that, the amount which e-on claim I owe them is almost twice what I have already paid Southern Electricity for the same amount of electricity.
How can an energy supplier turn up out of the blue and claim that you owe them money when you have been paying another supplier?
If they are so adamant that they are my supplier, how come they haven't sent a bill in over a year? Bills are issued quarterly so the latest I should have received my first bill was June 2008.
If they are so adamant that they are my supplier, how come they haven't contacted me about the unpaid bills before now?
Any other supplier would have disconnected the supply well before the unpaid bills amounted to a year's worth of electricity.
Labels: electricity, eon, gas, Southern-Electric
posted by flamesong at
5:55 AM
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