No firmware updates for the Nokia 5800 on Orange
Orange customers with a Nokia 5800, product code 0576921 can expect a very long wait before Orange decide to release the latest firmware.
Nokia 5800 owners on other carriers have had access to version 21 of the phone's firmware as have some Orange customers but those with this product code seem to be told to go and whistle by Orange as they seem to be stuck with version 11. As people with version 11 firmware are discovering, some new software and new versions of software do not work on older versions of firmware.
The latest firmware (or software, as Nokia calls it on its site) can be checked by going to this page:
europe.nokia.com/A4577224
When contacted, Orange have variously said that it is Nokia's responsibility, that the phone is not compatible with the later versions of the firmware or that they don't know anything about it.
Nokia are quite unequivocal about it. In an e-mail reply to my enquiry, they state:
'With regard to your email, kindly note that software update availability is based on many things, including existing Nokia device firmware version, country, and operator. It may be due to one of these variables that your Nokia device isn't eligible for updates.
Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device firmware available. Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware.'
Given that version 21 of the Nokia 5800 firmware is available for most other 5800 users and that it has been shown by some users with Nokia 5800s with the product code 0576921 who have changed the product code, and successfully installed and run the version 21 firmware, this is an issue entirely of Orange's making.
Nokia 5800 owners on other carriers have had access to version 21 of the phone's firmware as have some Orange customers but those with this product code seem to be told to go and whistle by Orange as they seem to be stuck with version 11. As people with version 11 firmware are discovering, some new software and new versions of software do not work on older versions of firmware.
The latest firmware (or software, as Nokia calls it on its site) can be checked by going to this page:
europe.nokia.com/A4577224
When contacted, Orange have variously said that it is Nokia's responsibility, that the phone is not compatible with the later versions of the firmware or that they don't know anything about it.
Nokia are quite unequivocal about it. In an e-mail reply to my enquiry, they state:
'With regard to your email, kindly note that software update availability is based on many things, including existing Nokia device firmware version, country, and operator. It may be due to one of these variables that your Nokia device isn't eligible for updates.
Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device firmware available. Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware.'
Given that version 21 of the Nokia 5800 firmware is available for most other 5800 users and that it has been shown by some users with Nokia 5800s with the product code 0576921 who have changed the product code, and successfully installed and run the version 21 firmware, this is an issue entirely of Orange's making.
Labels: firmware, mobile, Nokia-5800, Orange, software
posted by flamesong at
3:33 PM
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